Frequently Asked Questions

In most cases, yes. A broken handle, stiff hinge, or faulty lock are all repair jobs — no need to replace the frame. Even misted glass only requires the glass unit replacing, not the whole window. We'll always tell you honestly which option makes sense.

Most window repairs start from £120 + VAT. This covers handle replacement, hinge replacement, and lock or mechanism repairs. We agree the price before starting any work.

A window that won't lock is a security issue and should be repaired promptly. In most cases it's a faulty handle mechanism or lock — a straightforward repair. Call us and we'll aim to visit the same day or next day.

This is almost always a hinge fault — either the friction has gone or the hinge itself is broken. It's a standard repair at £145 + VAT per window, with additional windows on the same visit at a reduced rate.

Most window repairs take 30–60 minutes. We carry the most common hinges, handles, and mechanisms with us, so we can complete most jobs in a single visit.

The most common cause is door drop — the hinges have worn and the door has dropped out of alignment with the frame. It's usually a straightforward repair: door adjustment or realignment starts from £135 + VAT, while hinge replacement is priced separately where needed. If the door closes but won't latch, the lock mechanism may need replacing.

Most common door repairs start from £120 + VAT. This covers handle replacement, hinge adjustment and realignment, and lock replacements. A multipoint locking mechanism replacement is £350 + VAT. We agree the price before starting any work.

Most door repairs are completed in a single visit, usually within 1–2 hours. We carry the most common parts with us, so we rarely need to return for parts.

Yes. We repair composite doors including lock mechanisms, handles, hinges, and glass panels. Composite doors use the same multipoint locking systems as uPVC doors, so parts are readily available.

Yes. We repair many patio and French door faults, including locks, handles, glass, adjustment and some running issues. With bifold doors, we can help with locks, handles, glass and basic alignment advice, but worn tracks, rollers and specialist running gear may need a bifold specialist.

Most single window installations take 1–2 hours. Lead time from order to fitting is typically 3–6 weeks — windows are made to measure.

The Assure Register is a government-approved competent persons scheme. Being accredited means we self-certify that installations meet building regulations, and every job comes with an insurance-backed guarantee. You receive a certificate confirming compliance — important when selling your home.

In most cases, no — replacing like-for-like is permitted development. Exceptions include listed buildings and some conservation areas. We'll advise if your property may have restrictions.

All our window installations carry a 10-year manufacturer warranty on glass and frames, plus an insurance-backed guarantee on workmanship via the Assure Register scheme.

It means the seal on your double-glazed unit has failed. Moisture has got between the panes and is condensing. The fix is to replace the glass unit — not the whole window. The frame itself is usually fine. From £165 + VAT per unit.

No. In most cases you only need the sealed glass unit replaced. This is significantly cheaper than a full window replacement. If the frame is in good condition, a glass unit replacement is the right call.

Toughened safety glass is a legal requirement for all door glass panels, and for window panes within 300mm of a door or within 800mm of floor level. We always quote toughened glass for these positions — no exceptions.

We measure and order the glass unit first, which typically takes around one week. Fitting takes 30–60 minutes. Most glass replacements are completed within 7–10 days of your initial call.

A standard door installation takes 2–4 hours. Lead time from order is typically 3–6 weeks — composite and uPVC doors are made to order. We confirm the installation date when you accept the quote.

A composite door has a solid timber core wrapped in GRP (fibreglass), making it heavier, more rigid, and better insulated than a uPVC door. Composite is the better choice for a front door where appearance and security matter. uPVC is excellent value for rear and side doors.

Not separately — as Assure Register accredited installers, we self-certify compliance on your behalf. You receive a certificate confirming compliance, required when selling your home.

50% deposit when you accept the quote, 50% on completion. Bank transfer only — no card payments.