Frequently Asked Questions

In most cases, yes. A broken handle, stiff hinge, or faulty lock are all repair jobs — no need to replace the frame. Even misted glass only requires the glass unit replacing, not the whole window. We'll always tell you honestly which option makes sense.

Most window repairs start from £145 + VAT (£174 inc VAT), which is also our minimum charge. That covers a handle, a hinge or a lock repair on its own; extra items on the same visit cost less. We agree the price before starting any work.

A window that won't lock is a security issue and should be repaired promptly. In most cases it's a faulty handle mechanism or lock — a straightforward repair. Call us — we treat it as a priority.

This is almost always a hinge fault — either the friction has gone or the hinge itself is broken. It's a standard repair at £145 + VAT per window, with additional windows on the same visit at a reduced rate.

Most window repairs take 30–60 minutes. We carry the most common hinges, handles, and mechanisms with us, so we can complete most jobs in a single visit.

Usually the door has dropped — the hinges have worn and it's out of line with the frame. A realignment is £145 + VAT (£174 inc VAT). If a hinge is worn, one hinge is £180 + VAT and all three £300 + VAT, with realignment included if necessary.

Door repairs start at £145 + VAT (£174 inc VAT), which is also our minimum charge. A handle or Euro cylinder is £145 + VAT on its own, or £95 + VAT alongside another repair. One door hinge is £180 + VAT, all three £300 + VAT. A centre case is £180 + VAT and a full lock and strip £290 + VAT, both with realignment included if necessary. We agree the price before starting any work.

Most door repairs are completed in a single visit, usually within 1–2 hours. We carry the most common parts with us, so we rarely need to return for parts.

Yes — dropped doors, hinges, locks and handles at the same fixed prices as our other doors, and we replace letterboxes and glass too. See our composite door repair page.

Yes. We repair many patio and French door faults, including locks, handles, glass, adjustment and some running issues. With bifold doors, we can realign doors that have dropped and replace locks, handles and glass. We don't replace worn tracks or rollers.

A single window usually takes about half a day, 3–4 hours including setting up and clearing away. On bigger jobs we fit around 3–4 windows a day, so a whole house takes a few days. From deposit to fitting day is usually 3–6 weeks.

Assure does the same job as FENSA — it's a government-approved scheme that lets us sign off our own work as meeting building regulations. You get an Assure certificate for every install; keep it for when you sell your home.

In most cases, no — replacing like-for-like windows doesn't need planning permission.

New windows and doors come with a 10-year manufacturer warranty on the glass and frame, sorted through us. Moving parts (locks, hinges and handles) have a 1-year warranty. You also get an Assure certificate for every install.

It means the seal on your double-glazed unit has failed. Moisture has got between the panes and is condensing. The fix is to replace the glass unit — not the whole window. The frame itself is usually fine. From £180 + VAT (£216 inc VAT) per unit.

No. In most cases you only need the sealed glass unit replaced. This is significantly cheaper than a full window replacement. If the frame is in good condition, a glass unit replacement is the right call.

Door glass normally needs to be safety glass, and so do some windows — low panes and panes next to doors. We fit toughened safety glass as standard in these places.

We measure and order the glass unit first. It usually arrives around 5 working days from your deposit — allow up to 10 in busy periods. Fitting takes 30–60 minutes.

We book the whole day for a door, but most are finished by early afternoon. From deposit to fitting day is usually 3–6 weeks — composite and uPVC doors are made to order. We confirm the fitting date when you accept the quote.

A composite door has a solid core and a tough GRP (fibreglass) skin that can look like painted timber. It's heavier and feels more solid than a uPVC door, and comes in any colour at the same fixed price. For a front door our composite doors cost about the same as uPVC — £1,800 + VAT (£2,160 inc) fixed — so it's mostly about looks and feel. uPVC is great value for back doors: £1,300 + VAT (£1,560 inc) fixed.

Not separately. You get an Assure certificate for every install, which shows the work meets building regulations — keep it for when you sell.

Our preferred payment method is bank transfer, and we can also take card. Your written quote sets out the payment terms before you agree to anything.